Being the face of our busy alpine restaurant, with bar and live music, our guests and other Mt Buller locals will quickly come to know your name – and to remember the great dining experience you deliver for them each and every night. So we need people who can work well as part of a team and are committed to customer service values, health and hygiene to create the friendly alpine ambience Mt Buller and its ski clubs are famous for. Reliability and a willingness to join in will help you both to create and to live the snow experience for yourself and our guests, whilst working to maximise sales and minimise issues within the Responsible Service of Alcohol framework and the dining code. You will also be called on to ensure standards are met with regards to cleaning, stock taking, deliveries and hotel and lodge operations from time to time and to demonstrate your love for the mountains, snow and Mt Buller by helping to create the opportunity for you to both live the winter dream and to enliven it for our guests and patrons.

Key Responsibilities

• Meeting and greeting customers and organising table reservations

• Advising customers on menu and wine choices

• Carrying plates and clearing tables

• Laying out and clearing away breakfast

• Checking stock levels and reporting them to the Maitre D’ and chef

• Collecting and returning glasses to the bar and taking on a bussy role after service

• Maintaining high standards of quality control, hygiene, and health and safety

• Create a great dining and drinking experience for guests at the snow

Personal Requirements

• Must hold a valid Victorian RSA. Food Handlers Certificate also preferred

• Experience in a restaurant is preferred

• A warm and outgoing personality with a passion for food and customer service

• Must have a commitment to deliver a unique and memorable guest experience

• Punctual, patient and mindful

• Fluent in English and proficiency in other languages is a plus

Please note that this job will involve working mostly mornings and evenings or split shifts. Applicants must hold a valid Australian work visa, a Victorian RSA and be available to work the whole winter season from May to October. If you would like the opportunity to spend the winter on top of the world, please apply by sending a cover letter, resume and photo to bookings@alpineretreatmtbuller.com.au. Shortlisted candidates will be invited for interview in Melbourne.

A passion for both customer service and the mountains will make your role as one of our lodge hosts rewarding all winter. We need you to have a willingness to join in, deliver high levels of customer service at all times, stay organised and work well as part of a team, all while maintaining great attention to detail and circumnavigating the many particulars that working in a ski resort can present, and in exchange you’ll get the chance to live the dream and create a great snow experience for both yourself and our guests.

Key Responsibilities

• To assume responsibility for the accommodation, our staff and guest’s welfare and the quality of their snow experience over the course of the season

• To set-up the lodge prior to opening weekend to ensure it’s fully operational for the arrival of the first customers and to carry out a deep clean at the start, middle and end of the season

• To work as a key part of our team of lodge hosts, caring for guests every week, and helping ensure that their holiday expectations are met with regard to the “snow experience” that they receive

• To ensure the lodge is kept clean and tidy and that health and hygiene standards are exceeded by the whole team on a daily basis

• To provide a buffet style breakfast each morning and afternoon tea each evening for guests, adhering to all food safety practices, policies and procedures and in accordance with dietary requirements

• To monitor stock and place orders with relevant suppliers for breakfast food and afternoon tea options, cleaning supplies for the lodge and stock for the reception kiosk

• To be responsible for ensuring the division of tasks and workload amongst the lodge team according to assigned rosters and out-of-hours assistance

• To organise and oversee the laundry and make sure the linen is washed and put away each day

• To ensure that any necessary maintenance is carried out as quickly as possible and to deal with any guest problems that may arise as a result

• To act as lodge receptionist, responsible for the smooth check in of incoming guests and the timely departure of outgoing guests

• To make yourself known and available to guests as a source of information and assistance and to be the first point of contact for any customer queries or issues, helping to maintain a high level of customer service at all times

• To be responsible for ensuring that calls to the lodge phone are always answered

• To close down the lodge at the end of season so everything is correctly accounted for and handed back to management

• To stand in for any role necessary and cover in the event of illness / injury

• To perform such other duties as may be reasonably required from time to time, including assistance with marketing and answering guest feedback

Personal Requirements:

• Enjoy working with people

• Friendly, helpful and patient

• Good communication and interpersonal skills

• Able to record information accurately

• Able to work as a leader and as part of a team

• Able to project a professional manner at all times

• Flexible and resourceful

• Able to stay calm in difficult situations.

• Possess a flexible, hands-on and pro-active approach

• Highly motivated and able to motivate others

• Able to work on own initiative

• A skier or snowboarder who is able to describe what a great snow experience means to them in their cover letter

Skills

Excellent customer service, organisational and interpersonal skills. Previous hospitality experience, preferably in hotels/accommodation-provision with knowledge of hotel reservation software and its functionalities. A second language may be an advantage, as would the ability to assist guests with a limited understanding of English.

Please note that this job will involve working mostly mornings and evenings or split shifts. Applicants must hold a valid Australian work visa and be available to work the whole winter season from around the 1st June until the end of September. 

If you would like the opportunity to spend the winter on top of the world, please apply by sending a cover letter, resume and recent photo through our website, alpineretreatmtbuller.com.au/jobs.

The Alpine Retreat Mt Buller is also hiring for bar jobs, kitchen and restaurant jobs, ski tech, handyman, reception and housekeeping positions. Please see our other listings as well.