House Keeping Supervisor
Working in housekeeping is no easy task and so it follows then that managing our housekeeping team is even less of a mean feet. We need someone who will take responsibility for the presentation, health and hygiene standards of our two ski lodges all winter long and ultimately be accountable for the quality of the guest experience that we deliver each night. This will involve making sure that every guest room is cleaned quickly, efficiently and to a high enough standard to keep our ski mums happy, whilst also making sure that the cleaning of all public areas is up to scratch, keeping track of all ordering and supplies, all maintenance requests and requirements, all lost property to be returned and never ending tons of laundry. You will need to be able to delegate effectively but also work as part of the team, liaising with reception staff to ensure that all guest needs are met. If you’re up to the challenge and think you have what it takes to deliver a first rate “snow experience” to our guests whilst still finding time (and energy) to get out and enjoy the slopes yourself, then you could be just the housekeeping supervisor that we’re looking for.
Key Responsibilities
Responsible for cleanliness, orderliness and appearance of the entire Hotel
Ensure that rooms are made as per company standard
Maintain par stock of guest supplies, cleaning supplies, linen and uniform
Develop and implement Housekeeping systems and procedures
Attend to and resolve guest complaints
Manage and verify the taking of deliveries
Clean hotel rooms, quickly, neatly and efficiently, including making beds with clean linen, cleaning bathrooms, replenishing supplies, vacuuming, dusting furniture and all other cleaning duties as needed within 15-25 minutes per room
Recommend recruitment of new personnel
Daily inspection of public areas and employees locker rooms
Daily briefing of housekeeping team and maintenance persons
Coordinating the preventive maintenance schedule of rooms and public area with maintenance department
Organise schedule for deep cleaning of rooms and hotel on a timely basis
Maintain the cleanliness of the hotel in general and all communal areas by being alert to mess or damage and cleaning or remedying it immediately
Manage the laundry for the hotel and re-stock linen cupboard
Keep inventories of room contents and ensure that everything is present and correct
Label and submit all lost and found items to Reception immediately
Be responsible for the linen and equipment supplied for use, respect all hotel equipment and property and use with care to avoid unnecessary damage. Maintain neat and clean linen room and supplies
Maintain a clean and professional appearance and a friendly and approachable attitude towards guests and co-workers
Complete all other duties as assigned by management
Skills
Must have good attention to detail when cleaning and tidying
Be able to work as part of a team but also take the lead to cut down work time
Be organised and thorough: coach staff to prepare bedrooms in the minimum length of time whilst respecting standards of cleanliness and hygiene
Use discretion so as not to disturb guests
Prior housekeeping or waiting experience is essential
Please note that this job will involve working mostly mornings and evenings or split shifts. Applicants must hold a valid Australian work visa and be available to work the whole winter season from May to October. Shortlisted candidates will be invited for interview in Melbourne.
If you would like the opportunity to spend the winter on top of the world, please apply by sending a cover letter, resume and photo to bookings@alpineretreatmtbuller.com.au
