Ski Tech / Handy Man
The most important part of a ski lodge is the Ski Shop, where excited guests come to get kitted out with the latest and greatest in winter sports paraphernalia. As our ski tech/handyman, you’ll meet all our visitors, from nervous beginner to seasoned pro, and you’ll offer them a confident smile while helping them to choose the best equipment for their skill level and ski aspirations. You’ll understand the importance of din settings and snowboard stance and be able to advise on how to get it right each time. Putting your skills with maintenance and your tendency to be handy to good use, you’ll be responsible for helping to maintain ski and snowboarding equipment so as to be safe, functional and fun for all. You’ll also help the maintenance team to ensure the general upkeep of the lodge, especially focussing on the ground floor where the Ski Shop and the swimming pool are located. Most importantly, you’ll make time to test the equipment with a line through the park or a quick shred through the trees, so you can tell all our new arrivals where the best is snow during their stay.
Key Responsibilities
To take responsibility for our Ski Hire and Ski Shop, helping to fit out guests with, skis, snowboards, winter clothing, walking boots and toboggans on a daily basis
To support the rest of the ski hire team with providing rentals and putting away returns
To ensure that our guest’s welfare, their holiday expectations and the quality of their overall “snow experience” are looked after over the course of the season
To ensure the ground floor of the lodge in particular is kept clean and tidy and that health and hygiene standards are exceeded on a daily basis in the swimming pool, spa and sauna
To test the swimming pool water and ensure it meets water safety standards on a daily basis
To ensure that any necessary maintenance is carried out within the lodges as quickly as possible and to deal with any guest problems that may arise as a result
To take responsibility for snow clearing and removal to ensure the safe operation of the ski hire entrances and walkways
To help in the laundry, washing, folding and putting away clean linen
To make yourself known and available to guests as a source of information and assistance for skiing and snowboarding and to be a point of contact for any customer queries or issues, helping to maintain a high level of customer service at all times
To perform such other duties as may be reasonably required from time to time
Personal Requirements:
An excellent understanding of customer service
Previous hospitality experience, preferably in a Ski Hire or Ski Shop
Previous experience in a handyman role or good working knowledge of maintenance and repairs
Friendly, helpful and patient, enjoy working with people
Able to work as part of a team and under own initiative
Able to project a professional manner at all times
Able to record information accurately and take payments
Possess a flexible, hands-on and pro-active approach
A keen skier or snowboarder who is able to describe what a great snow experience means to them
Please note that this job will involve working mostly days and split shifts. Applicants must hold a valid Australian work visa and be available to work the whole winter season from the 1st June until the 3rd October. Shortlisted candidates will be invited for interview in Melbourne.
