Hotel Receptionist / Reservationist
Are you a people-person who loves nothing more than making others feel welcome? Do you thrive on solving problems quickly and efficiently? Can you keep your cool when others can’t? Can you put yourself in others shoes and always seal a deal? If you answered yes to all of the above and you also get excited at the thought of snow, skiing and the winter season, then you could be just what we’re looking for in our Hotel Reception & Reservationist. We need someone who’s happy to be the first point of contact for our guests, whatever they need, and who will take responsibility for making sure that you and the hotel deliver the best possible snow experience for all our visitors.
Key Responsibilities
Check guests in, take their details and allocate their rooms to maximise bookings
Help to make and confirm travel arrangements at Mt Buller for guests
Inform guests of the hotel's services and facilities, policies and procedures to make their stay as easy as possible
Provide information about skiing, snowboarding, snow play and events
Make reservations for restaurants, the cinema and entertainment
Deal with enquiries and requests from guests calmly and efficiently
Finalise guests' bills and issue receipts upon payment
Perform cashier duties for the Alpine Retreat Skiosk
Coordinate the cleaning of rooms and communal areas with housekeeping staff
Follow in-house procedures to help ensure the security of guests and employees and take charge in an emergency
Perform general secretarial duties, such as answering and preparing correspondence and answering the phone and emails.
Receive reservations for accommodation from clients and travel agents, either in person, online or by telephone and email
Respond to enquiries and make reservations as needed
Prepare and send out booking confirmations and arrival checklists
Process deposits and payments on reservations
Prepare expected arrival lists and documents for front office use
Use the hotel’s CMS to configure rates and manage availability as and when required in all XML channels and on the hotel website
Make sure that files are kept up to date
Maintain a clean and neat appearance and work area at all times
Promote goodwill by beings courteous, friendly and helpful to guests, managers and fellow employees
Be fully aware of and adhere to health and safety and fire threat procedures
Be willing to undertake any reasonable request made by management in any other areas of the house
Personal Requirements:
enjoy working with people
friendly, helpful and patient
able to assist guests with a limited understanding of English
good communication and interpersonal skills
able to record information accurately
able to work as a leader and as part of a team
able to project a professional manner at all times
flexible and resourceful
able to stay calm in difficult situations
understand the snow and the specific characteristics and challenges of the alpine environment and be able to help our guests to do the same
Skills
Previous hotel-related experience desired. Experience in using hotel reservation software and its functionalities would be an advantage. A second language may also be an advantage.
Please note that this job will involve working mostly mornings and evenings or split shifts. Applicants must hold a valid Australian work visa and be available to work the whole winter season from May to October. Shortlisted candidates will be invited to interview in Melbourne.
