IMG_0108.JPG
IMG_0939.JPG
snow.jpg
sugarbushes.jpg
IMG_0108.JPG

Staying & Playing at Mt Buller


SCROLL DOWN

Staying & Playing at Mt Buller


 

Mount Buller Alpine Village is located on top of Mount Buller at the start of the Great Dividing Range. It is the closest Australian ski resort to any major city or airport at just a 3 hour drive from Melbourne.

Alpine Retreat is located on Stirling Road in the heart of the Mt Buller Alpine Village, an easy 200m stroll from the village centre and Bourke St ski run.


Address:

Alpine Retreat Mt Buller
6 Stirling Road
Mount Buller, VIC 3723
Australia

 

Email:

bookings@alpineretreatmtbuller.com.au

Phone Numbers:

BOOKING LINE: 03 5777 6500

Summer Hours: Monday to Friday, 10am to 6pm
Winter Hours: Monday to Sunday, 8am to 8pm

If there is no answer, we are probably on another call or have popped out of the office. Please leave a message and we will respond to you directly.

Outside of these hours please leave a message and we will respond to you the next day.


NEED TO KNOW

shakey-knees.jpg

Alpine Retreat Mt Buller is located within the Mt Buller alpine village at the top of the mountain road.

During winter vehicle access is restricted into the Mt Buller Alpine Village - NO PARKING is available AT any lodges

Before you decide to stay in the Mt Buller Alpine Village, you should be aware that there are certain costs associated with visiting, staying and parking on the mountain. One of the biggest things we are asked is how to get to Mt Buller and, we’ll be honest, it’s not as straightforward coming to the snow as it is going to the beach. But it will all make sense once you arrive – so please don’t worry!

 

DRIVING TO MT BULLER

RESORT ENTRY FEE, OVERNIGHT PARKING FEE AND VALET TAXI SERVICE

All resort entry, car parking and village transport services are operated by Mt Buller Resort Management Board (RMB). Requests for more information and bookings should be directed to 03 5777 6077 or the Mt Buller website, www.MtBuller.com.au

Mt Buller is located within the Alpine National Park and, therefore, a resort entry fee is payable at the resort entry gate in Mirimbah. Overnight car parking fees also apply. Vehicle access is restricted into the Alpine Village itself during winter and no parking is available at the Alpine Retreat. The resort car parks are located 2-3km before the village at the top of the 16km long windy and often snowy Mt Buller Road. As you drive up the mountain and into the resort you will be directed to park in an overnight car park, from where you will need to take an Oversnow Taxi up to the village and the lodge. The good news is that once you arrive in resort everything is within walking distance and there is also a free shuttle bus service to take you around the village.

WHEEL CHAINS

Everyone driving passed the resort entry gate in Mirimbah is required to carry snow chains in their vehicle, by law, to minimise the risk of accidents. The mountain road is often snowy and the overnight car parks are located above the snowline - which means you might need them to drive your car out of the car park and off the hill if it snows during your stay. It’s also a good idea to bring a shovel in the car, in case you need to dig your car out of deep snow, as well!

Snow chains can be hired through a number of outlets in Mansfield including the Mansfield BP station and the Mirimbah Store at the Resort Entry Gate.

DRIVE SAFE ON THE SNOW

Driving in snowy and icy conditions can be dangerous! Please take all necessary precautions on your way to us and find more information about preparing your car and yourself for the journey through the following links:

If you do get into trouble on the Mt Buller road, these phone numbers will help:

Mt Buller Towing: 0458 077572. Download their handy app from MtBullerTowing.com.au before you leave home.

Mt Buller Resort Management: 03 5777 6077

Mt Buller CFA: 1800 240 667

PRE-BOOK AND SAVE 10%

Pre-booking your resort entry, overnight car parking and oversnow taxi through the Mt Buller website will save you money! 


FURTHER INFORMATION


PUBLIC TRANSPORT TO MT BULLER

A number of operators offer a coach service from Melbourne to Mt Buller, more details of which can be found on the Mt Buller website.

Mt Buller’s local operator is Mansfield-Mt Buller Buslines, who operate a route service from Mansfield that meets up with the Vline service from Melbourne. They also operate a Ski Express service from Tullamarine Airport direct to Mt Buller and a number of other pick up options across Melbourne.

If you prefer not to drive up the Mt Buller mountain road, you do have the option to park at Mirimbah, where the resort entry gate is located. The car parks here are $8 per night but you will then need to take the bus from the Mirimbah store up the 16km mountain road to the Alpine Village. The bus can be booked on the MMBL website. Parking here does not require you to have snow chains, as it is too low for snow. Once you arrive in the village you can walk to the Alpine Retreat (about 200m) and do not require an oversnow taxi (although you can still take one from the bus stop, if you prefer).

Mansfield - Mt Buller Bus Lines  - Info, timetables and online booking for buses, taxis and private transfers between Mansfield and Mt Buller.

Mansfield - Mt Buller Bus Lines - Info, timetables and online booking for buses, taxis and private transfers between Mansfield and Mt Buller.

V-line  - For timetables, information and online booking of Melbourne to Mansfield and North Eastern Victoria services.

V-line - For timetables, information and online booking of Melbourne to Mansfield and North Eastern Victoria services.

IMG_0939.JPG

Alpine Retreat Shuttle Service


Alpine Retreat Shuttle Service


Alpine Retreat Melbourne to Mt Buller
4X4 Shuttle Service

The Mt Buller Alpine Village is located at the top of a 16km long windy, and often snowy and icy, mountain road. Please follow road rules and use care and discretion to ensure you make it up and down safely.

In a small group?

Be picked up in our 4/5 seater 4X4 vehicle from your door in Melbourne and dropped off outside our door in the Mt Buller village at a time to suit you, avoiding the need for taxis, buses or snow chains. Arrive in resort refreshed and ready to hit the slopes!

Price: $1040 return for a group of up to 4 adults or 5 with children (MINIMUM 2)

For more information or to book a shuttle, please contact reservations on 03 5777 6500 or by emailing bookings@alpineretreatmtbuller.com.au.

snow.jpg

A winter playground


just 3 hours from Melbourne

A winter playground


just 3 hours from Melbourne

Skiing in Australia…

Mt Buller is skiing in Australia's most accessible ski resort, an easy 248km drive from Melbourne and Tullamarine International Airport. Surrounded by snowgums and spectacular views, the Mt Buller alpine village is located above the snowline at 1600m, giving direct access to the 300 hectares of skiable terrain that make up the ski resort. 

Ski, snowboard, toboggan or simply play in the snow - the Mt Buller winter season provides opportunities for a unique holiday experience in a unique Australian environment when you ski Victoria.

SKIING AND SNOWBOARDING

With over 300 hectares of skiable terrain, there is something to appeal to all levels of skier and sbowboarder at Mt Buller. Ski slopes range from the wide beginner’s slopes of Bourke St and Burnt Hut Spur, to the challenge of black runs like Chamois and Men’s Downhill.

With 22 lifts, Mt Buller has the largest lift network in Victoria, including thirteen chairlifts, four T-bars, two rope tows and four magic carpets. The resort features two Terrain Parks for all skill levels and a dedicated snow grooming team to maintain their condition.

Buller Ski Lifts (BSL) is a private company that owns and operates Victoria's largest lifting network of 22 lifts, a thriving Ski & Snowboard School and childcare facility. They are the first Australian ski company to achieve the ISO 14001 standard for Environmental Management and are committed to the sustainable development of Mt Buller as the premier alpine resort in Australia.

SNOW PLAY

Step outside our front door and enjoy the snow - whether you want to build a snowman, have a snowball fight or make a snow angel, it’s all right here. Mt Buller also offers plenty of snow play fun, with two toboggan parks, complete with their own snowmaking machines to keep the kids (and big kids!) happy all winter long.

The Mt Buller Village is situated picturesquely on the top of of the mountain at 1600m above sea level offering a huge range of bars and restaurants, from quick snacks to fine dining and a choice of nightlife options. Its also home to Breathtaker on High Alpine Spa Retreat, Australia’s highest day spa, and a range of off-piste activities from cinema, to retail therapy, rock climbing and trampolining at the new Buller Airzone. You could even take your own 10-dog sled team for a slide with Australian sleddog tours - the only place this is possible in Australia.

sugarbushes.jpg

Our Booking Contract


Everything you need to know for your Mt Buller snow holiday.

BOOK NOW

Our Booking Contract


Everything you need to know for your Mt Buller snow holiday.

BOOK NOW

Alpine Retreat Mt Buller
Booking Contract and Useful Information

For clarification on any of these points, please call our booking line on 03 5777 6500.

 

USEFUL INFORMATION

CHECK IN / OUT:

CHECK OUT: 10AM                               CHECK IN: 4PM

As is standard with hotel stays, our check in times are set to allow us enough time to clean your room properly. We only have a small staff at the Alpine Retreat Mt Buller and a lot of rooms to clean, especially on weekends, so please be patient with us. If your room is ready before 4pm, we will be happy to check you in, however we cannot guarantee this being the case, which is why we offer luggage storage facilities.

RECEPTION OPENING TIMES:

MORNING: 8am to 12pm                               EVENING: 4pm to 8pm

Due to the fact that most people are out of the lodge on the ski slopes during the afternoon, our reception is only open in the morning and in the evening. Should you require assistance between 12pm and 4pm, please ring the doorbell at reception to gain the attention of our office person, who can be seen through the window above reception. If no one is present, it is most likely that they are helping someone elsewhere in the building. You can also call the lodge phone during this time on 03 5777 6500 to speak to a staff member. 

Office staff are able to check you into your room should it be clean and ready when you arrive during the afternoon, however, this is not guaranteed under any circumstances and you may be directed to leave your belongings in the luggage store until the reception reopens at 4pm.

LUGGAGE STORAGE:

Alpine Retreat Mt Buller has a small luggage storage area available for use on arrival and departure days at no extra charge so that our guests can make the most of another day at Mt Buller. This is located behind the main stairs, the first door on your left as you enter the Reception area. Please note that this area is not supervised and the Alpine Retreat Mt Buller can accept no liability for items left here. Valuables can be locked up on Reception during reception opening hours, but again, no liability is accepted.

CHanging facilities:

Public toilets are available on level 2, left of reception, passed the stairs and luggage store and opposite the restaurant. Changing rooms, showers and toilets are also available in the pool if you have checked out of your room already.

LINEN AND TOWELS:

All linen and towels are supplied in your room. This includes, bed sheets, bath towels and extra blankets for warmth. Pool towels are also available in the pool area.

WIFI:

Free WiFi is available in the public areas of the lodge. This is not available in guest rooms.

 

PROPERTY NOTES

Noise:

Please note that the Alpine Retreat does have a bar and restaurant and noise may be audible in some guest rooms.

Off-Piste Bar at the Alpine Retreat Mt Buller hosts live music and events throughout the season. Please note that some rooms, especially balcony rooms and the Chamois Apartment, may be able to hear noise from the bar.

The bar is open during the following times:

  • from 4pm to 1am Monday to Friday,

  • from 12pm to 1am on Saturday

  • from 12pm to 11.30pm on Sunday

The Alpine Retreat Mt Buller is a relatively old lodge and, as such, some of the dividing walls are thin. We ask guests to be courteous of others and to keep noise to a minimum when in your room and when moving around the building, especially late at night. This is especially important when staying on the top floor in our mezzanine rooms. We are a family lodge and children may be sleeping.

Access:

The property is set over 4 floors and does NOT have a lift. There is no disabled access and paths may be snowy during winter. Most areas of the hotel are also accessed by steps due to the buildings situation on the side of a mountain.

Parking:

PARKING IS NOT AVAILABLE AT THE ALPINE RETREAT 

During winter, vehicle access is restricted into the whole Mt Buller alpine village and guests are not allowed to drive private cars into the vicinity.

Overnight car parks are located on the road about 2km before the village from where you will need to take an oversnow taxi up to the lodges. All vehicles parking in the village car parks are legally required to carry snow chains, as these areas are above the snow line. Snow chains can be hired in Mansfield or Mirimbah. Car parks where snow chains are not required are located at the bottom of the hill at the resort entry gate in Mirimbah or in Mansfield, from where you can take a bus up to the resort. This will drop you in the village centre, about 150m from the Alpine Retreat Mt Buller's front door.

Prices for car parking, resort entry and taxis can be found and pre-booked in the Getting Here section of the Mt Buller website.

 

USE OF FACILITIES

SWIMMING POOL and SPA:

The swimming pool at the Alpine Retreat Mt Buller is open from 2pm to 9pm. Please abide by all swimming pool rules. The swimming pool area is unsupervised and the Alpine Retreat Mt Buller can accept no liability for events occurring from its misuse. Pool towels are available for guests to use by the pool.

GAMES ROOM:

The Games Room is open from 8am to 11pm. Please leave this area neat and tidy and be considerate of other guests who may be staying in adjoining rooms with regards to making noise. No alcohol, food or drinks are to be consumed in this area.

RECEPTION:

The Alpine Retreat Reception is open from 8am to 12pm and from 4pm to 8pm.

If you are IN RESORT only and require assistance outside of these hours, please call the lodge mobile on 0439 776500.

 

YOUR STAY WITH US

MAKING A BOOKING WITH US:

At the time of booking you will be asked for your full name, a contact phone number and an email address to send your booking confirmation to. We also need to know the number of adults and children in your party. Please note that all rooms are subject to a legal maximum capacity, as stated in the room descriptions. Extra beds cannot be provided in any rooms so please make sure that you have chosen the room that will accommodate your whole party. Alpine Retreat Mt Buller reserves the right to charge for extra persons not declared over and above the maximum stipulated for each room type on your arrival. Rooms can accomodate a maximum of 1 infant aged 0-2 years and sleeping in a portacot who does not count towards the room occupancy.

CHILDREN:

Alpine rooms can sleep a maximum of 4 adults, the extra bed in an Alpine Room for 5 is for CHILDREN ONLY. Children are classed as being 2 to 14 years old. All our prices are per room so children stay free with us all winter. We can sometimes accommodate teenagers in extra beds in Alpine rooms if a family is staying together; please call to confirm.

PAYMENTS:

The full balance for your stay must be paid 30 days prior to your arrival. This includes any surcharges for bookings made using vouchers. Bookings not paid within this timeframe may be cancelled.

ON ARRIVAL:

A credit card imprint will be taken on arrival/check-in as a security bond to cover any damages sustained or expenses incurred by you and your guests. Please note that Mt Buller Resort Management requires all guests to complete a Guest Registry and provide a valid ID number for every adult (passport or driving license number) staying in the resort. Please ensure that you have a credit card and valid ID with you for presentation on arrival.

LATE CHECK-INS:

Please provide us with an estimated time of arrival and a mobile phone number so that we can reach you while you are on your way to resort should we need to. If you intend on arriving after 8pm, please call the hotel on 03 5777 6500 during the day so we can give you details of late check-in procedures through the bar. After 8pm, you can reach us on 0439 776500.

CANCELLATIONS:

Cancellations made within 30 days of arrival will receive NO REFUNDS. Any bookings cancelled before this 30 day period will incur a 20% cancellation fee unless otherwise stated. 

DATE CHANGES:

Once a booking is confirmed with us, we are only able to make one date change, providing you have booked the room at the full rate. Date changes will not be allowed less than 7 days before arrival, except under the conditions of the Mt Buller Snow Guarantee. Cancellations and/or rescheduling are not allowed once a booking has been confirmed at a promotional price or using a deal voucher. In this case, the voucher will be forfeited. No show voids voucher and booking.

 

MT BULLER SNOW AND SKIING

MT BULLER SNOW GUARANTEE:

The Alpine Retreat Mt Buller is covered by the Mt Buller Snow Guarantee, details of which can be found on the Mt Buller website.

MT BULLER LIFT TICKETS:

Mt Buller offers a variety of lift ticket types for skiers, snowboarders and sight seeing. Full details and prices of available lift passes can be found and booked directly through the Mt Buller Resort website.

MT BULLER SKI SCHOOL:

The Mt Buller Ski School offers instruction in skiing and snowboarding for adults and children. Different ability levels and group sizes are available. For more details, please visit the Mt Buller Ski School website.

SKI HIRE AND SNOWBOARD RENTAL:

The Alpine Retreat is one of the cheapest places on the mountain to hire basic skis and snowboarding equipment for adults and children, as well as winter clothing, walking boots and toboggans. We also have equipment for sale. Bookings are not required and walk-ins are welcome after you arrive in the Mt Buller village. For more information, please see the "Play" section of our website.


BOOK NOW